Understand bank transaction statuses

Version 2026.11 Reading time: 3 min Permission required: “Bank reconciliation” accounting permission to take action (view only for others)

Each transaction imported from a statement has a status. It shows whether the transaction is already linked to a customer collection, set aside, or still to be processed.

The four statuses

Status	Meaning	Available actions
To reconcile	Imported transaction, not processed yet.	Click a suggestion, Collect payment (money in only), Ignore.
Reconciled	Linked to a collection that already existed in CAPPS.	Cancel (undo the reconciliation).
Collection created	The collection was created from this transaction.	Cancel collection.
Ignored	Set aside with a reason (fees, salaries, suppliers, and so on).	Cancel (the transaction goes back to “to reconcile”).

Under the label of each transaction, CAPPS shows its reference, its status, the number of the linked collection, the customer name (click it to open the customer account), the reason and the user who processed it. A transaction reconciled by automatic reconciliation is marked “Automatic”.

The indicators

To reconcile: number and amount of the transactions still to process.
Reconciled: number of processed transactions, with the number of ignored transactions.
Reconciliation rate (excluding ignored): reconciled transactions divided by the sum of reconciled and to-reconcile transactions. Ignored transactions do not count.
Accepted formats: your branch's file formats and the number of statements imported.

Steps: find a transaction

Open the Accounting operations menu, Bank reconciliation tab. The list opens on the To reconcile filter.
Choose a status: All, To reconcile, Reconciled, Collections created or Ignored.
If needed, limit the list to one statement (All statements list), enter a label, reference or amount in the search, or select Money in only.

The list shows 50 transactions per page.

Without the “Bank reconciliation” accounting permission, the screen shows “Read only”: you see the transactions, but Import a statement and Automatic matching are grayed out and the row action buttons are not offered. Ask an administrator for this permission.

After an action, the transaction stays displayed for a few seconds with its new status and a View the collection in the customer account link, before the list updates.

To learn more: Reconcile a bank transaction, Ignore a transaction or undo a reconciliation, Cancel a collection created from the statement.