Configure the email sending server
The emails that CAPPS sends to your customers go out through the server chosen in Company messaging. By default, this is the CAPPS server: no setup is needed.
Open the messaging settings
Check at the top of the screen that you are in the right branch: the setting applies to the selected branch.
In the side menu, click Company preferences, then the MAIL tab.
The screen opens in read mode. Click Edit servers to be able to change the settings (the Edit mode enabled label appears).
If you do not see the MAIL tab, ask your administrator for the Messaging permission (“Profiles and rights” screen).
Choose the sending server
| Choice | For whom |
|---|---|
| CAPPS (Recommended) | Secure server managed by CAPPS: no server, port or password to enter. Choose it, then save. |
| Custom | Your own SMTP / IMAP server, for example your company's mail system. A copy of each email can be stored in your “Sent” folder thanks to IMAP. |
The See the detailed comparison link summarizes the differences (setup, password, maintenance, copy in “Sent”).
Use your own server
Click the Custom card.
In Connection Type, choose your provider (for example Google Gmail / Workspace, Microsoft 365 / Outlook, Menara Internet, Maroc Telecom (IAM), Orange Enterprise, Inwi Business). CAPPS then fills in the SMTP Host (Server), the Port and the IMAP Server. Otherwise, choose Other (Manual) and enter them.
Fill in the Sender Email (From): the address that will appear as the sender.
In Authentication & IMAP, enter the Username (Login) and the Password of the email account.
Click Save. The Email configuration updated message confirms the save.
Run a test: see Test the email configuration.
In Custom mode, the host, the username, the password and the sender address are required: an empty field shows Required field and the Save button stays inactive. The port must be a number from 1 to 65535 (Invalid port).
The password
For security, CAPPS never displays a saved password again: the field only shows •••••• (unchanged). Leave it empty to keep the current password.
If you change the server or the username, CAPPS refuses to use the old password: Enter the SMTP password: the server or the username has changed. Enter it again, then save again.
Gmail, Yahoo and Office 365 often require an “app password” created in your email account, rather than your usual password.
Advanced settings
Marked “For administrators only”, the Advanced settings let you force the Connection security (Auto (recommended), STARTTLS, SSL/TLS or No encryption), Allow self-signed certificates (not recommended) or enter IMAP credentials separate from SMTP. They only apply to Custom mode. Leave them off unless your provider tells you otherwise.